Clients and consumers have the right to submit written complaints about a service provided, an invoice issued or the way Web Studio Šime conducts its business.
1. How to submit a complaint
You can send a written complaint:
- by email to info@webstudiosime.com.hr
- by post to Web Studio Šime, Don Šime Urlića 7, 23000 Zadar.
2. What your complaint should include
To help us process your complaint promptly, include:
- your first and last name and contact details
- the service or invoice concerned
- a clear description of the reason for your complaint
- relevant documents or communications, if available.
3. Response deadline
We respond to written complaints in writing no later than 15 days after receipt. We retain records of written complaints received on a durable medium for at least one year.
4. Service complaints
For complaints about a completed service, we first review the agreed scope, supplied materials and project communications. Where a complaint is justified, we propose a reasonable solution in line with the accepted quote and applicable regulations.
5. Further protection of your rights
If you are not satisfied with our response, or do not receive it within the prescribed period, you can contact the competent consumer protection authorities.
Last updated: 27 July 2026.